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CASE STUDY: FINANCIAL SECTOR
Business challenge: automate and accelerate the onboarding process for new customers, reducing fraud risks.
Partner CX.1 triggered: CAF
Solution: by accessing the ecosystem of solutions, the institution built an anti-fraud identity validation system using Neoway data and CAF technologies of face match, documentoscopy, liveness, among other mechanisms to combat fraud.
Business challenge: obtain data and investment indicators to provide consulting services.
Partner CX.1 triggered: B3
Solution: by accessing the ecosystem of solutions, the investment advisory was able to enrich its information database with data packs from Neoway and B3 to optimize its market analysis processes.
Business challenge: automate asset mapping in debt recovery.
Partner CX.1 activated: Mercatório
Solution: by accessing the ecosystem of solutions, the company can access precatory data and Neoway data used to automate the search for assets in debt recovery.
Business challenge: optimizing strategies for assigning and revising credit limits granted to card users.
Partner CX.1 activated: Neurotech
Solution: when accessing the solutions ecosystem, the client can access Neurotech data on population characteristics, in addition to B3 data on assets and financial capacity. Solution used in more than 50,000 monthly transactions.
Business challenge: optimize processes for obtaining consent and validating financial data.
Triggered CX.1 partner: Pluggy
Solution: by activating Pluggy in the CX.1 ecosystem, the institution obtained an end-to-end solution to deal with everything from obtaining consent to returning Open Finance data, with the best analytical models for the company.
CASE STUDIES: TECH COMPANIES
Passenger Transport Application
Business challenge: quickly adapt the operation to meet the new legislation imposed on marketplaces.
Partner CX.1 Triggered: ASBZ
Solution: by calling ASBZ, a legal firm specialized in technology, the application obtained a customized project to comply with the new legislation (DIMP) imposed on marketplaces.
Business challenge: develop commercial strategies and plan more accurate campaigns, using data to reach the right audiences.
Triggered CX.1 partner: Neoway
Solution: based on information from Neoway and B3, it is possible to see the customer's fleet: number of vehicles, how many are paid off or in financing, models, brands, year and so on. With this information, it is possible to direct commercial strategies and plan campaigns by defining their target audiences.
CASE STUDIES: COMMERCE
Business challenge: create an automated customer classification system, based on the equity of each one of them.
Partner CX.1 Triggered: Power Of Data
Solution: the marketplace obtained an online solution with 24x7 availability that provides a score of individual customer equity, which is classified from A (highest equity) to Z (lowest equity). It was created based on data from B3 vehicles, accumulated since 2007 and updated monthly.
Business challenge: improve sales performance on digital channels, manage after-sales customers, credit recovery.
Triggered CX.1 partner: Botmaker
Solution: by accessing the ecosystem of solutions, the retailer finds chatbot solutions enriched with data and, through Artificial Intelligence, automates the service process and segments customers at different moments of the purchase journey.
Business challenge: there was little basis in data for making decisions regarding the granting of credit.
Partner CX.1 triggered: Scudra
Solution: By triggering the CX.1 ecosystem, the retailer can create credit models (application, limit, behavior and collection) using Neoway data, customer data and Scudra modeling.
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